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May 2008

Deficiency in services by airline

By Dr. K. Shivaram, Ajay R. Singh
Advocates
Reading Time 1 mins

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7 Deficiency in services by airline :

Consumer Protection Act. 2(1)(g).

The airline unilaterally cancelled the ticket without
intimating to the passenger prior to cancellation of tickets of onward journey.
Notice on ticket stipulated that passenger if breaks journey for more than 72
hours had to reconfirm the onward reservation. Telephones of the airline were
busy when passengers tried to reconfirm, nor emails of passenger were replied.

 

In these circumstances it was held that as the telephone
system was not functioning, the clause mentioned on ticket cannot be applied.
The airline was held deficient in its services.

[ Air India v. Prakash Singh & Anr., AIR 2008 (NOC)
666 (NCC)]

 


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