(LEARNINGS FOR NGOs/NPOs INCLUDING BCAS)
Name of the Book: THE MAVERICK EFFECT BY HARISH MEHTA
Author: MR HARISH MEHTA
On 8th February, 2025, I attended the Managing Committee meeting of BCAS as there was an interesting item on the agenda. That was to hear from two people about how “not for profit” organisations can be run and, what are the challenges in doing so and how the same can be overcome.
The two guest speakers who were invited to speak on this topic were Mr. Harish Mehta and Mr. Rajiv Vaishnav.
At the end of the meeting, all those present were handed over a copy of the book “The Maverick Effect” authored by Mr. Harish Mehta. This is an “Inside Story of India’s IT Revolution”. The name of the book intrigued me, and for some reason that I still can’t figure out, I mentioned to Mr. Mehta there and then that I would read this book and then write a book review about it in the BCAJ and send him a copy of that edition of the BCAJ. He was glad to hear this. The editor of the BCAJ was also present at that time, and he agreed to publish the book review. However, it took me much longer to finish the book than I had anticipated. At one social event where I met Mr. Mehta sometime in April, 2025, I reminded him about our meeting at the BCAS managing committee, and he reminded me that he had not yet received the book review. That really prompted me to quickly finish reading the entire book and then start writing this piece.
This is not merely a “book review” but also a note to myself (as one of the active members of the BCAS) and to other leaders (past, present and future) of the BCAS on the lessons that one can learn from the life of Mr. Mehta and his various experiences that he has vividly narrated in the book. In this article, I have tried to highlight various important lessons of life as well as important ways in which nation-building needs to be kept uppermost in one’s mind and actions while creating an organisation like NASSCOM & BCAS.
To begin, let me talk about Mr. Mehta himself. He is one of the founders of NASSCOM. No Indian can afford not to know what NASSCOM is. This body has played a stellar role in creating and sustaining Brand India on the global stage in many ways. He moved from the USA to India at a young age despite having a cushy job there. He began a small business which has, today, grown into a large organisation which is also listed on the stock exchanges. And, of course, he helped build NASSCOM. In this book, he has shared various incidents that give an insight into India’s bureaucracy, politicians, businessmen and, more importantly, leaders who shape the fortunes of millions all over the world.
The first lesson that I learnt from this book is about the importance of collaboration amongst competitors. In the initial days of NASSCOM, there was a crying need for this amongst the software companies of the country. Had they not collaborated in those years, who knows whether NASSCOM would have ever survived and thrived. Here, I would like to quote from the book itself:
The comparison is drawn between the formation of the European Union and NASSCOM:
In both cases, going against their grain, competing entities collaborated for the greater good. NASSCOM’s member companies put India ahead of individual interests. And the people involved were passionate about the causes they stood for.
The next lesson that is very important for me in the context of BCAS is the relevance and importance of core organisational values. The BCAS has always stood out because of the selfless work done by the core group consisting of volunteers and for its values. Many of the volunteers have been associated with the BCAS for several decades. And they have worked for the good of the BCAS without any expectations. Mr. Mehta writes in this book as under:
While each value is important, for me, the three that stand out are: (a) have ‘no personal agenda’, (b) ‘collaborate and compete’, and (c) practice a ‘growth mindset’.
The last value mentioned by him – “practice a growth mindset”, is something that is extremely relevant today for all professionals. For far too long, we have remained docile and meek. For a vast majority of the CA fraternity, “growth” is not something that comes naturally in day-to-day practice. I could be wrong in this judgment. But it is my perception based on interaction with lots of small and midsized CA firms. Apart from the mindset of growth, in today’s times, there is also a crying need for CA firms to “collaborate and compete”. Unfortunately, for several decades, CA firms have only been competing with each other. The time to collaborate is NOW.
Another interesting and relevant aspect of this book is how Mr. Mehta has graciously acknowledged the efforts of various people who passionately contributed to the building of the NASSCOM brand. Mr. Rajiv Vaishnav and the late Mr. Dewang Mehta are two such persons to whom Mr. Mehta has referred to multiple times in the book for their contribution to NASSCOM. This reminds me of the famous words of the former US President Mr. Harry Truman:
It is amazing what you can accomplish if you do not care who gets the credit.
The next important lesson that I could draw from the book and which applies to BCAS with equal force is putting the organisation above the individual. Mr Mehta writes:
NASSCOM was built by a few entrepreneurs, who were driven by the needs of an industry in its infancy. Today, the institution is indeed bigger than any one person or organisation. When we started NASSCOM, we dreamt of making tenfold leaps. We imagined an impossible billion-dollar industry when we were at a mere $120 million. Even when we were at $5 billion, we imagined another unimaginable $50 billion in the next ten years. The actual achievement has far surpassed our wildest imagination.
Neither at BCAS nor at the ICAI level, we have set definite goals in terms of growth of the profession. Unlike the commercial world of software, in the case of the CA profession, no organisation at the national level has set any targets for the profession. Our leaders need to ponder about this. Is there a need to set such targets? Would such an action be in the larger interest of the nation as a whole? Just as the software industry has served multiple purposes for the country, can growth in terms of revenues for our profession as a whole achieve any such altruistic goals at a national level? Obviously, at a firm level, several firms would be setting revenue or profit targets. But at a larger level, there is certainly no such move. Maybe the current and future leaders of the BCAS or the ICAI can think along these lines.
Another very important parallel that I could draw between NASSCOM & BCAS is about the role of each of these wonderful organisations. In the words of Mr Mehta, the role of an organisation like NASSCOM is:
If I could pick one term to describe NASSCOM, I’d say we are trusted catalyst for the IT industry and other stakeholders. We are and will remain independent. We will ensure that there is no vested interest in any outcomes, except the growth of the industry. We thus constantly intervene on myriad issues – from policy to guidelines to skilling, and more. Yet, we stay at arm’s length when it comes to ownership and creating new institutions.
BCAS has always prided itself in being independent and in being a catalyst for the CA profession. It has to its credit several pathbreaking and innovative initiatives that have, later on, been replicated by several other organisations. We have also been at the forefront of advocacy and have been trying to make a difference in the quality of legislations for many decades. The quality of our events and publications has always been appreciated by our members. So, in this respect, we are very similar to NASSCOM. The major difference is that of scale. Maybe, it’s time now to scale up the BCAS and take it to the next level. I am hopeful that the new-age leaders of the BCAS will rise to the occasion.
The next important learning from the book is about dealing with failures. Mr. Mehta has made a very pertinent and moving observation about failure:
The world celebrates success with accolades and trophies, but failure often has no friends. We could change this by encouraging more conversations about how failure is a necessary ingredient for success.
The BCAS, every year, felicitates new entrants to the CA profession by inviting successful students. BCAS has also, in the past, invited those students who have not succeeded in the exams and guided them in how to deal with failure and how failure is part and parcel of life, and, maybe, as mentioned by Mr Mehta, even necessary for success.
The last important point that stood out for me in the book is about the importance of family and relationships. While discussing about whether he has been able to create a “big” company, Mr Mehta dwells on the importance of family and relationships and sums up beautifully by: Finally, to me, the larger metric of success is my family, and the relationships I have nurtured and developed over my life. And with those, I am probably the Biggest 1.
All in all, I found “The Maverick Effect” by Mr. Harish Mehta very interesting, inspiring and useful. I do hope many members of the BCAS – particularly the core group members – will also read this book as we have a lot to learn from NASSCOM and people like Mr. Mehta about how to run a not-for-profit organisation and ensure that the organisation not only thrives but also makes a massive difference for our country which itself is standing on the cusp of a glorious future as we move towards “Viksit Bharat”.