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December 2024

Miscellanea

By Jhankhana Thakkar | Chirag Chauhan, Chartered Accountants
Reading Time 7 mins

1. BUSINESS

Microsoft ‘teaches’ new AI tools To ‘act’ on behalf of humans in work and life

Microsoft CEO Satya Nadella, during the Microsoft Ignite conference on Tuesday, revealed that the company is currently "teaching" new AI tools that would have the capacity to act on behalf of humans in both work and life.

Developers of AI are looking at the next wave of AI chatbots as "agents" that can do more things for people. However, one setback in the development of such tools is the high cost.

On a blog on 19th November, 2024, Microsoft elaborated on the benefits of AI agents for companies, highlighting how it can help businesses to accomplish more.

One example that the tech giant gave was on handling shipping and returns. AI agents "can operate around the clock to review and approve customer returns or go over shipping invoices to help businesses avoid costly supply-chain errors."

It also added that "they can reason over reams of product information to give field technicians step-by-step instructions or use context and memory to open and close tickets for an IT help desk."

Jared Spataro, the chief marketing officer of Microsoft's AI at Work, said that o

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