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April 2011

INCOME TAX DEPARTMENT GOVERNMENT OF INDIA

By Income Tax Department
Reading Time 4 mins
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INCOME TAX DEPARTMENT GOVERNMENT OF INDIA

Vision To partner in the nation building process through progressive tax policy, efficient and effective administration and improved voluntary compliance.

Mission

To formulate progressive tax policies To make compliance easyTo enforce tax laws with fairness To deliver quality services To continuously upgrade skills and build a professional and motivated workforce

We Believe in equity and transparency; promoting taxpayer awareness towards voluntary compliance; effective deterrence against tax evasion; continuous research as the foundation of tax policy and administration; and adopting technology as an enabler for im proved service deliver

This charter is issued on 24th of July 2010, revisiting the earlier charter issued in July 2007. In the preparation of this charter, consultations have been held with all stakeholders. This charter re ects the best endeavor of the Department. The Department intends to review the charter within a period of three years.

Expectations from Taxpayers

We expect our taxpayers:

• to be truthful and prompt in meeting all legal obligations; • to pay taxes in time; • to obtain PAN and quote it in all documents and correspondence; • to obtain TAN for every unit and quote it in all documents and correspondence; • to quote correct tax payment/deduction particulars in tax returns; • to verify credits in tax credit statements;

Service Delivery Standards We aspire to provide the following key services within specied timelines:

Sl. No.

Key Services

Timelines

 

 

(From the end of the month in which return/

 

 

application is received/cause of action arises)

 

 

 

1.

Issue of refund along with interest u/s 143(1) of the I.T. Act

 

 

(a) in case of electronically  led returns

6 months

 

(b) other returns

9 months

2.

Issue of refund including interest from proceedings

 

 

other than section 143(1) of the I.T. Act

1 month

3.

Decision on rectification application

2 months

4.

Giving effect to appellate/revision order

1 month

5.

Acknowledgement of communication received through

 

 

electronic media or by hand

Immediate

6.

Decision on application seeking extension of time

 

 

for tax payment or for grant of installment

1 month

7.

Issue of Tax Clearance Certi cate u/s 230

Within 3 working days from the

 

of the I.T. Act

date of receipt of application

8.

Decision on application for recognition/approval

 

 

to provident fund/superannuation fund/gratuity fund

3 months

9.

Decision on application for grant of exemption

12 months

 

or continuance thereof to institutions

 

 

(University, School, Hospital etc.) under section 10(23C)

 

 

of the I.T. Act

 

10.

Decision on application for approval to a fund

 

 

under section 10(23AAA) of the I.T. Act

3 months

 

 

 

Sl. No.

Key Services

Timelines

 

 

 

 

 

(From the end of the month in which return/

 

 

 

 

 

application is received/cause of action arises)

 

 

 

 

11.

 

Decision on application for registration of

 

 

 

charitable or religious trust or institution

4 months

12.

 

Decision on application for approval of

 

 

 

hospitals in respect of medical treatment of prescribed diseases

3 months

13.

 

Decision on application for grant of approval

 

 

 

to institution or fund under section 80G(5)(vi) of the I.T. Act

4 months

 

 

 

 

14.

 

Decision on application for no deduction

 

 

 

of tax or deduction of tax at lower rate

1 month

15.

 

Redressal of grievance

2 months

16.

 

Decision on application for transfer of case

 

 

 

from one charge to another

2 months

 

 

 

 

 

 

• to le complete & correct returns, within the due dates and in appropriate tax jurisdictions; • to quote correctly Bank Account Number, MICR Code and • other Bank details in the returns of income; • to intimate change of address to the tax authorities concerned; • to intimate any change in PAN particulars to designated agency; and • to quote PAN of all deductees in the TDS Return We Endeavour • to promote voluntary compliance; • to educate tax payers and citizens about tax laws;• to provide information, forms and other assistance • at the facilitation counters and also on website www.incometaxindia.gov.in; • to continuously improve service delivery; • to induct state-of-the-art and green technology with a user friendly interface; and • to inculcate a healthy tax culture where the taxpayers and • the tax collectors discharge their obligations with a sense of responsibility towards nation building. Grievance Redressal • All grievances received will be redressed within two months from the end of the month of their receipt. • Petitions on un-redressed grievances led before next higher authority will be decided within 15 working days of receipt. • The taxpayer can approach the Income Tax Ombudsman in case of un-redressed grievance. • The grievance redressal mechanism including contact details of Public Grievance O cers are available on the website www.incometaxindia. gov.in

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