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Learn MoreThe Supreme Court passed the directive while dismissing an eight year-old appeal filed by the Bar Council of India against a 2002 Bombay High Court judgment that permitted agents to represent consumers. The Supreme Court Bench of Justice Dalveer Bhandari, Justice R. Mukundakam Sharma and Justice Anil Dave on Monday, however, said special guidelines were needed and accordingly, it directed the National Consumer Commission to ‘frame rules within three months’ to regulate the eligibility, ethics and conduct of non-legal representatives. Agents can be friends or relatives but they cannot accept any remuneration and must display competence.